fx999 Terms & Conditions — Complete Guide to Using the Platform

1 General Terms & Conditions

Fx999 (hereinafter referred to as the "Platform" or "we") is an online gaming and Sports Betting service provider. These Terms and Conditions constitute a legally binding agreement between fx999 and its users.

Reading these Terms & Conditions in full before using the platform is mandatory. By registering with or using fx999, you are deemed to have accepted these terms. These terms are drafted in compliance with the applicable laws of Bangladesh and other regions where fx999 operates.

• Fx999 reserves the right to modify these Terms and Conditions at any time.
• Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
• These Terms and Conditions apply to personal, non-commercial use of the platform.
• Fx999's Privacy Policy and Responsible Gaming Policy also apply alongside these Terms and Conditions.

2 Registration & Account

To open an account on fx999, you must provide accurate and complete information. Creating an account using false information is strictly prohibited and may result in account termination.

Each individual may register only one account. Operating multiple accounts from the same device, IP address, or payment method is not permitted. The following eligibility requirements apply to register with fx999:

• You must be at least 18 years of age.
• You must be a resident of a country where online gaming is legally permitted.
• Only one account per person may be operated under your own name.
• A valid mobile number and accurate personal details must be provided.
• Members are solely responsible for keeping their account information secure.

3 Betting & Gaming Rules

On fx999, you can participate in Sports Betting, Live Casino, slot games, and virtual sports. Each game or betting category has its own rules, which can be found in detail within the relevant section.

Once a bet is placed, it cannot be changed or cancelled unless fx999 voids it for its own reasons. fx999 is not liable for delays in bet acceptance during live betting caused by network issues.

• Fx999's decision is final in determining the outcome of any bet.
• If a game is cancelled due to a technical issue, the bet will be refunded.
• If a match is postponed or cancelled, the stake for that bet will be returned to the member's wallet.
• If odds change before a bet is confirmed, the updated odds will apply.

4 Bonuses & Promotions

Fx999 regularly offers a variety of bonuses and promotional deals. Each bonus comes with specific terms that are disclosed alongside the offer. By claiming a bonus, you are deemed to have accepted the associated terms.

• A minimum deposit amount must be met to qualify for the welcome bonus.
• Wagering requirements must be met before a bonus can be withdrawn.
• The same bonus cannot be claimed more than once.
• Bonuses can only be used within fx999 and cannot be withdrawn as cash directly.
• Withdrawing before the wagering requirement is met will result in the bonus being forfeited.
• Fx999 reserves the right to modify or cancel any bonus offer at any time.
• Promotional bonuses apply to eligible members only.

5 Deposits and Withdrawals

Deposits and withdrawals on fx999 can be made through payment methods widely used in Bangladesh, including mobile banking, electronic wallets, and internet banking.

All transactions must be made using a payment method registered in your own name. Depositing or withdrawing via third-party accounts is strictly prohibited and will result in account termination.

• The minimum deposit amount is BDT 500.
• The minimum withdrawal amount is BDT 1,000.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• KYC verification must be completed before your first withdrawal.
• It is recommended to use the same payment method for both deposits and withdrawals.
• Additional verification may be required for unusual transactions.

6 Responsible Gaming

Fx999 believes gaming should be a source of entertainment — never a cause of financial stress or emotional distress. We provide a range of tools and features to promote responsible gaming.

• Set deposit limits — daily, weekly, or monthly.
• Set betting limits according to your own budget.
• Use session time limits to control how long you play.
• Use the Self-Exclusion feature if you need a break from gambling.
• Take a break — pause your account for 24 hours or more.

7 Prohibited Activities

The following activities are strictly prohibited on fx999. Violations may result in immediate account termination and legal action.

• Placing bets using bots, scripts, or automated software.
• Exploiting system vulnerabilities to gain an unfair advantage.
• Abusing bonuses by using multiple accounts.
• Using the platform for money laundering or any illegal financial activity.
• Attempting unauthorized access to another member's account.
• Creating or operating an account using false information.
• Operating an account on behalf of a minor.
• Infringing the platform's copyright or intellectual property rights.

8 Account Suspension and Termination

Fx999 reserves the right to suspend or terminate any account for any reason, including violations of these Terms and Conditions. An account may be temporarily locked while the reason for suspension is under investigation.

• Members will be notified by email or in-app notification before an account is terminated.
• If an account is suspended for a violation, the balance may be forfeited.
• In the case of a standard cancellation, the balance will be returned.
• Members may also submit a request to close their own account.

9 Dispute Resolution

If you have a dispute regarding a bet outcome or transaction, contact the fx999 customer support team first. Most disputes are resolved within 24–48 hours.

• Dispute claims must be submitted within 72 hours of the incident.
• Members must provide any information requested by fx999 during an investigation.
• Fx999's final decisions are considered binding.
• Fx999 keeps records of all disputes.

10 Limitation of Liability

The fx999 platform is provided on an "as is" basis. fx999 is not liable for any service interruptions caused by technical issues, internet disruptions, or force majeure events.

• Fx999 is not liable for any financial losses incurred through gaming.
• Fx999 is not liable for any losses resulting from third-party software or network issues.
• If a game or bet is voided due to a technical error, only the original stake will be refunded.
• Fx999 is committed to delivering the highest standard of service, though 100% uptime cannot be guaranteed.

11 Privacy

Fx999 is fully committed to protecting its members' personal information. Any data you provide is used solely for service improvement, KYC verification, and compliance with legal obligations.

• Personal information is never sold to third parties.
• Information may be disclosed to legal authorities upon request.
• For more details, visit our Privacy Policy Read.

12 Changes to Terms

Fx999 reserves the right to update these Terms and Conditions at any time. Any changes will be notified on the platform, and the "Last Updated" date will be revised accordingly.

• Members will be informed of significant changes via email or in-app notification.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you object to any of the terms, you may request to close your account.